Return window
This policy uses a 30-day return support window for eligible JonterKing orders purchased directly from the website.
Customers should include the order number, checkout email, and a short note about the issue when contacting support.
Return Policy
Return and refund support for direct website orders.
This Return Policy explains refund and return support language for JonterKing Supplement orders.
30-day support windowDirect website ordersSupport handled by email
How returns and refunds are handled
Once a return or refund request is approved, next steps are shared by email. Depending on the situation, support may ask for additional order details or photos.
Approved refunds are generally returned to the original payment method. Banks and card providers may take additional time to post the refund after it is issued.
Items that may not qualify
Requests may be declined if they fall outside the return window, show signs of misuse, involve abuse of the policy, or relate to orders not purchased directly from the website.
Shipping fees may not be refundable unless the issue was caused by an error on the business side.
Need return support?
Customers who need help with a return, refund, or damaged package should contact support through the site contact page.
The goal is to keep the process straightforward and fair for supplement shoppers.